[2026] PTE Academic Speaking - Respond to a Situation
Respond to a Situation #0007
Respond to a Situation
Respond to a Situation
You will read and listen to a prompt giving you instructions for the situation. After the audio ends, you will need to respond to the situation in 40 seconds.
The Situation
You recently ordered a laptop online for your studies, but when the package arrived this morning, the screen was cracked. You need to call the customer service department to report the damage, explain when the package arrived, and ask for a replacement or a full refund. What do you say to the representative?
Your Response
Max: 40s · Respond to the situation above
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